We regret to inform you that we recently experienced a data incident. As per our data and security protocols, we immediately commenced a forensic investigation with the assistance of external specialists. We have taken the necessary steps to contain, assess and remediate the incident and to restore the integrity of our systems, ensuring reasonable protection of your information.
What happened
In line with section 22(1)(b) of the Protection of Personal Information Act. 2013 (POPIA) we advise that a data incident took place on 18 April 2026. Our investigations confirmed that an unauthorised third party gained access to our IT environment and deployed ransomware, which encrypted a portion of our environment.
What we have done
We have implemented various measures to enhance the security of our IT systems and to ensure the protection and security of information. These measures include:
Engaging external cybersecurity and forensic specialists. Establishing an incident response team.
Enhancing monitoring and security controls to prevent further unauthorised access.
We have notified the Information Regulator (South Africa) and will cooperate with all relevant authorities as needed.
What can you do
We recommend that you remain vigilant of any suspicious activities or fraudulent communication you may receive including phishing attacks, impersonation attempts and secondary extortion efforts. In particular, please exercise caution in relation to any requests for banking information or other personal information. If you are suspicious that a person other than one of our authorised employees is attempting to contact you or obtain your personal information, please contact us immediately.
Further Assistance
We take your privacy and security seriously and regret any inconvenience this may cause.We continue to monitor the situation and will take further, and immediate action where required.
If you need more information or you have questions, please reach out using the ContactUs@aakh.co.za email address.